Three Years Internet Subscription with SmartBro
It’s been almost three years actually that I’ve used SmartBro as my internet provider. I pay P999 every month for my unlimited internet at 384kps, which is actually a bit lame and more pricey compared to internet access in other countries. I’ve hang on with them for so long because their line is, I think, the most reliable IP in Iloilo City. My friends have had experiences with Bayantel, PLDT myDSL, and Globelines, and they said their internet access have hiccups from time to time.
The installation time of Smart Bro was quick! It was setup after a few days of application and their support team also responds very timely. Even during strong typhoons, my connection doesn’t flinch.
There was a time lately that I lose my connection even during a hint of rain. I complained about it and the support people came over to check out my antenna/canopy the day after. They had to extend the height of my antenna because they said a tall tree was blocking the signal (lol). I had it extended from 10ft to 20ft for P700+ (GI Pipe = P300+, 1KG Wire = P40+, Service Fee = P400+).
I just hope they increase their bandwidth soon, they’ve not upgraded for a long time already! 384kbps is really low nowadays, you can’t even continuously view youtube videos with that. I found out from their website that their “plug-it” prepaid plans are already 1mbps, that’s so unfair 
Payment is super convenient, I just have to go to SM City and drop an envelope with my payment in a computerized payment counter in the Smart Wireless Center. During my subscription to SmartBro, I’ve amassed 34,965 rewards points, which entitles me to a P100 rebate, which is kind of insignificant compared to the total amount that I’ve paid them. I’m thinking of just collecting the reward points for future promos.
If you’re also living in the same area as me – Housing, Mandurriao, Iloilo City, I have my thumbs up for SmartBro
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9 June 2009 at 8:35 pm #
I get 1.6mbps with Globe Tatoo… and it works even without…*oops. Hehehe. But I’m thinking of getting a DSL line again next year.
9 June 2009 at 9:46 pm #
Cool, 1.6mbps. Aus man, I’m satisfied with SmartBro for now but in the next couple of months, if they still don’t upgrade their bandwidth. The Globe Tatoo subscription you have rex is too expensive for me, hehe. I just have P1,000 budgeted for having internet.
14 June 2009 at 4:45 pm #
Marc, it’s prepaid. You spend something like P1,850 for the USB stick and pay P5/15 mins.
11 June 2009 at 8:05 pm #
I just had my smartbro connection back because my brother is the one paying for this and he had not paid for 3 months and we got temporarily disconnected…Hehehe…Thumbs up gid man ang smartbro connection compared sa iban. I decided to get a globe broadband connection few days ago but they had not installed it because they said i need to pay for the vault I think because theirs are already fully occupied in my area…So I canceled it. Gin baydan ko nalang bill sa smartbro and automatically balik connection ko…
12 June 2009 at 3:37 pm #
Ahh.. nice..
21 June 2009 at 10:55 pm #
I agree. 384kbps is really low nowadays. I’m presently using Sun Broadband in USB dongle and it is already extremely fast with my own standard at a speed of 3.6Mbps.
At work, we were using SmartBro canopy and it can’t beat SunBroadband in terms of speed. Unfortunately, SunBroadband is only offered to selected areas as of this time…
24 June 2009 at 1:58 pm #
Smartbro POOR Service
redundancy masyado. but all im asking is the supervisor where i can relay my concern with assurance thoguh i knew na slow
moving naman ang service nyo. That rep told me that wait for a while and he will transfer me to the supervisor. 10 mins
after, he said that supervisor is unavailable. sa sobrang sakit na ng tenga ko sa kakatawag sa Nonsense CS nyo nag ask ako ng
call back. 5pm kahapon din, tumawag uli ako kasi ung call back na hinihintay ko eh wala pa, sinabi ng rep na nakausap ko for
th 4th CS nonsense time. sinabi nya sa akin na 5:30 pa raw available ang SUPERVISOR (which if I only knew nagtsitsismisan
yung mga yun). sige sabi ko asahan ko ang tawag ng sup nyo dahil talagang inis na ako sa service nyo. 5:30 tumawag ang nag
pakilalang SUPERVISOR na si James Calaquiao (not sure of exact surname).At ayon sa pananalita ng sup na ito na sa una pa lang
naming pag uusap eh mukha syang hindi supervisor. Unlike those previous supervisor na nakausap ko (way back mids of march)
na kahit madaling araw ay tinatawagan ako for the update. As usaul sa pag uusap namin nitong sup na ito eh hiningi nya ang
mga details uli at connections status ko at ibinigay ko naman. 3 times speed meter result at kung ano ano pang kailangan nya.
nag patry sya na gamitin ang net sa ibang pc which i also did it sa desktop. pero ganun pa rin ang result tulad nung sa
laptop ko. Nakakinis kausap ito. sa tagal naming nag usap unresolve ang concern ko at ipinagdidiininang okay daw ang
connection ko. Grabe talaga pag Customer ka lang Ginagawa kang tanga nga ilang mga tanga. Sa sobrang gali ko kasi kahit na
anong paliwanag ko sa sup na ito eh ganun pa rin ang sagot nya na okay naman po net nyo ehhhh. Ay nakuuu. wala rimng nagawa
itong nagmamagaling na si supo james na ito. service not being provided for his customer but he insist of what he is
believing about instead. grabe ka sup. nagmakaawa ako na ayusin aksi matatangal ako sa work pag di ito nagawa ung report ko.
nag sorry ulit sya, at sa tinging ba nya may magagawa sorry nya, the network promise to give customer at least up to 386kbps
which infact eversince hindi man lang tumaas kahit 250 kbps man lang at ngaun may 13.10kbps pa…. I asked the sup to let the
support team inspect the location para malaman nila ang result at mga problem nung internet na ito. Low Service talaga. Alam
mo kung ano nireply nga sup na ito. Ay,, sir hindi po pwede sa filed visit yan kasi okay nama po connection nyo…bakit ganun
ang reason out nya, at bakit ung service is ganito? Sir di po maganda yan,… ipinadiinan nya na hindi talaga pwede
puntahan… nagalit ako sa kanya at sinabing bakit hindi eh kami itong napeperwisyo ng service nyo, sinubukan ko 2 pc na pero
ganun pa rin speed mababa pa sa dial up….nag pumilit ako na papuntahan ang tech sroup para na rin sila mismo ang makakita
ng dahilan ng connection ko. Why this kind of people saying that the service is okay, but on our end, even we are trying to
connect their deviuce in different pc the result is still slow and yet they are saying that service is okay. how are they be
able to see the exact problem if them, themselves trying to deny what their customer wants, in the first place we are
customer who they need to give full service. ginagawa ba nila ito for the service talaga or they are trying to hide
something? Sinabi ko an puntahan pero ayaw nya.. tama ba yun, kahit na nagpupumilit ako, at sinabi nya na titignan daw po
kung pwede sa field visit, kasi okay naman connection nyo… sabi ko wag tignan gawin nila na pumunta dito. mga walang
hiya,,,talaga itong mga ito… palibhasa sila may mga given service din ng pinagtratrabahuhan nila ay sila mismo nakakrequest
ng ganito kasi accessible na sa kanila ung mga support team nila. if they were in our situition, arent they feel this way?
natapos ang usapan namin na walang nagyari kundi sinabi nya lang sa akin na itry na puntahan.. wala akong nagawa.. mahina
naman talaga, aside from the manning service pati na rin s tech service and device ganun din.,.. sinabi nya na try nya gawan
ng paraan kung mapuntahan… hayyy useless araw ko, nasira ng mga walang kwentang tao… paano ung report ko for work…..
Ngayong umaga 10.00am ulit tumawag ako sa CS na naman at ibinigay ko ref #, name at report number.. di na nakuha name ng
babae at ayon, nakita nya file ko, you know what kung ano ulity sinabi… sa report daw nila is, HINDI DAW PWEDE PUNTAHAN
KASI OK NAMAN PO SA CONNECTION NYO NO ERROR PO…. ganunnnnn…. what is that damn service… kunbg mayaman lang ako apply
uli ako ng GLOBE, BAYANTEL O SUN na lang para at least malaman ko who deserve top have the better service… Itong nakausap
ko na babae sabi nya na sir di po mavivisit kasi okay naman sa base station namin.. Paano na po ito…. Smart Tel is really
anoying.. If you guys can read this post please read it carefully and tell me where did i go wrong para sabihin nila na hindi
pwede puntahan ito… Kayo naman taga smart.. lalo na sa mga mababait na SUP nyo dyan, ill give you credit kung magagawa o
mapupuntahan pa ba itong net ko. Paki tignan na rin itong mga attachment para ireview nyo kung saan ako mali, at lahat nga
kailangan nyo na report eto na.. siguro masitisfied na kayo para puntahan to dito.. Plss puntahan nyo naman ito plsss po..
lahat ng details sa pc ko eto na sa. hanngang ngayon mababa pa rin connection ko.. plsss. updated po yang speedmeter result
na yan.. so siguro may idea na kau.. kasama rin iba details… plsss po plsss.. patulong o puntahan ito.
25 June 2009 at 2:11 am #
uhm this is a personal blog. I am not affiliated with SmartBro. You can share your concern with Smartbro CS so that they can address your problem.
28 June 2009 at 7:18 pm #
I’m using smart bro, and i’m fine with it. I’ve used globe before, but im not satisfied with its service. so I’ve moved to smart.
1 July 2009 at 8:25 pm #
is globe that bad? un kc nrerecommend nga friend ko. e mukhang mas ok ang smart bro.
1 July 2009 at 8:26 pm #
ay nku!tumagal lang ako ng 1week sa globe. pra kcng beta pa ung globe tattoo. aun, hope my insight helped.
28 June 2009 at 7:22 pm #
ala aqng prob sa smart bro XD
29 June 2009 at 8:49 pm #
satisfied with bro. i thought i’d be saying goodbye for 3 days nung nag beach kami @ batangas. But the signal was still good there.
1 July 2009 at 8:08 pm #
just an idea of the diff between smartbro and tattoo. check this out.
http://www.youtube.com/watch?v=5AWnWUXoIYs
1 July 2009 at 8:22 pm #
one thing i love about smart bro is how fast i can get connected on line. pag dial up tulog nko wala pang nangyayari.
2 July 2009 at 10:06 pm #
Marami kc ngrereklamo about smart bro. I found this in youtube.
http://www.youtube.com/watch?v=SXSyMGZuYlg
2 July 2009 at 10:34 pm #
Lufet ah! Buti i’ve made the right choice.
5 July 2009 at 4:58 pm #
well, am not far behind. I’ve been using bro for two years and I’m very satisfied. I haven’t tried others yet, and i don’t think i need to.
http://www.youtube.com/watch?v=sZJQtbw-8bo
5 July 2009 at 9:10 pm #
wow, dami nrin pla tlgan videos regarding the wireless providers on the market.. buti mraming nagrereview ng mga ganito. dami pring content nman sa smart bro.
7 July 2009 at 6:03 pm #
ganun talga pag sobrang disappointed ang consumers, hehe. bkit kaya hindi pa ako nkakakita ng video na mas mganda ang tattoo sa smart bro? cguro dhil ndi tlga. nyahaha.
7 July 2009 at 11:52 pm #
malamang, baka ganun nga.
7 July 2009 at 7:05 pm #
guys! for smart FAQs, check this link out. http://smart.com.ph/bro/products/broprepaid.htm
hope it helps!
8 July 2009 at 12:09 am #
so, gud for me, ok system requirements q. Thnx for the link poh.
8 July 2009 at 10:13 pm #
haha, ako rin, okay system requirements q.
9 July 2009 at 10:01 pm #
i <3 smart bro.
9 July 2009 at 10:49 pm #
wahaha, aq rin.
10 July 2009 at 1:21 am #
hi! thanks for those vids,, i’ve read nice blogs about smart bro and now, i’m gonna get smart bro as my internet provider. can’t wait for it. ^^
10 July 2009 at 12:57 pm #
@ nadz, how can that be? when i requested for a technician to check on my internet, they immediately went the day after.
10 July 2009 at 10:02 pm #
smart bro’s signal is ok.
location: alabang.
11 July 2009 at 9:15 pm #
I’m so glad i chose smart bro! it helps tlga to research first, pra no rgrets sa connection. sites like these are really useful. thanks for all your advice.
11 July 2009 at 10:24 pm #
Me too. very thankful.
11 July 2009 at 10:42 pm #
mukhang madami ang loyal sa smart bro ha. count me in!
12 July 2009 at 1:21 am #
Nakita q tong vid. check nyo. Kabog!
http://www.youtube.com/watch?v=sZJQtbw-8bo
13 July 2009 at 11:43 am #
haha ntuwa nman ako sa kabog! pero grabe tlga. cguro nkadalawang vid nko sa bro, sa globe isa pa lang di pa tpos.
12 July 2009 at 12:35 pm #
basta ok ang computer requirements mo, ok din for sure ang speed ng smar bro.
12 July 2009 at 4:25 pm #
pano poh ba malalaman ung sytem requirement? Though okay naman ung bro q, di q lng nacheck ung system requirements.
12 July 2009 at 9:29 pm #
eto poh check their FAQs, anjan ung system requirements.
http://smart.com.ph/bro/products/broprepaid.htm
12 July 2009 at 9:50 pm #
@ reymanchu. . eto po system requirements… 500 MHz or higher CPU
RAM: 128MB or higher
Hard Disk: 20 MB or higher
USB 2.0 port*
Operating systems: Windows 2000, XP, Vista MAC OS X
12 July 2009 at 10:33 pm #
Whaoh! OK pla ung sakin, slamat poh.
13 July 2009 at 11:46 am #
daming hapi sa smartbro ah? ako din i think its really worth having it. net on the go.
13 July 2009 at 2:14 pm #
magkano n lng po b per hour ng smart bro?
13 July 2009 at 8:44 pm #
at Php10/30mins. tpos ok pa ung speed. super affordable tlga. pasok sa allowance ko.weeee
13 July 2009 at 8:49 pm #
mga kabogero kayo ha. kabog nga ang video. may ganun?
14 July 2009 at 1:06 am #
mura nga ung 10 php per 30 mins. may natitira pa kong pang load. hehe
14 July 2009 at 1:31 am #
haha. i agree with you geumjandi. tuloy-tuloy panonood ko ng videos sa you tube.
14 July 2009 at 11:27 am #
guys have you seen the new dongles? something to show how proud we are with our uni’s and net provider ryt? haha! im definitely getting the UST dongle! go uste! go uste!
14 July 2009 at 4:02 pm #
i have my own plugits.. falcons.. so cute!
now, i love my school na.. hehehe..
nice packaging smart bro! nice idea too!
14 July 2009 at 4:06 pm #
waw.. i think i should grab one.. i have na my smartbro kit eh.. as if i can trade it to them.. hehehe.. go smart bro!
14 July 2009 at 4:13 pm #
http://www.youtube.com/watch?v=sZJQtbw-8bo
14 July 2009 at 4:23 pm #
sarap magtxt sa computer.. di hassle..
15 July 2009 at 10:57 am #
@rommel
bago lang po ung kit ko kaya di ko pa mxado alam gmitin..pano po ung pagttxt gmit ung kit? cool nman may gnun ding features ang smart bro prepaid.
15 July 2009 at 8:15 pm #
.33 cents per minute ng smart bro PLUS the new dongle designs. NICE! sna next move ng bro 3mbps. LOL
16 July 2009 at 3:20 pm #
oh so mura na lang pala .33cents per minute? mas mura pa sa text to ha. daig na nman ang globe! hahaha.
16 July 2009 at 6:55 pm #
bumili ako ng smartbro prepaid dhil mabagal pa sa pagong ang wi fi ng school nmin and its really worth having it.
16 July 2009 at 6:57 pm #
@ hyori— bakit preho tau ng name?? idol mu din c lee hyori? nyahaha. btw tama ka. ayos tlga ang smartbro sa pgaaral. tuloy nio lang yan.haha
16 July 2009 at 7:18 pm #
when i say its good, this is what i meant. go bro! http://blog.knightlust.com/?p=143&cpage=1#comment-5656
16 July 2009 at 7:22 pm #
bro ang connection ko for 2 years na and ito ang business partner ko. dealing with my friends (who are also my customers
) through ym and i even show them my products and it saves me great time.
16 July 2009 at 7:58 pm #
smart bro prepaid
new COOL designs. 1995. .33cents a minute. upto 2mbps. yosha!!
17 July 2009 at 12:58 am #
Reading Katekyo hitman reborn and Bakuman in one manga with it. Ok nman loading time & quality ng images.
17 July 2009 at 11:01 am #
i agree with paul. smartbro and one manga (manga fox din,ehehe) are perfect partners. love it.
17 July 2009 at 11:18 am #
i recommend smart bro prepaid for those on a budget, sa mga students, may online business, may loved ones abroad. its reall you gateway to swift connection. ngayon lang ako nasatisfy sa internet ko at sa nagagastos ko for it.
17 July 2009 at 11:40 am #
you can avail of the smart bro prepaid online. ako online shopping lang most of the time, wla na kc time mag mall! ugh. https://shop.smart.com.ph/products.php?product=SMART-Bro-Prepaid happy shopping!
17 July 2009 at 12:25 pm #
ako din three years na subscription with smart bro.. pag nagkakaproblem ako sa connection to the rescue agad sila..
17 July 2009 at 12:34 pm #
free shipping pala noh? ok ah, thanks sa link jess. i should definitely get one, thanks for all your insights here.
17 July 2009 at 2:36 pm #
“you can avail of the smart bro prepaid online. ako online shopping lang most of the time, wla na kc time mag mall! ugh. https://shop.smart.com.ph/products.php?product=SMART-Bro-Prepaid happy shopping!”
Astig ah. Di q alam un. Dapat sinabi na ng smart na may ganun sa umpisa p lang. Haysss. ok lang, meron na rin naman ako ngayon.
17 July 2009 at 6:25 pm #
more information about smart bro eklabu… http://blog.knightlust.com/?p=143
17 July 2009 at 9:38 pm #
“I just hope they increase their bandwidth soon, they’ve not upgraded for a long time already!” — quoted from the author.
Actually you can upgrade your bandwidth. I just forgot the link where I found it. lol.
17 July 2009 at 10:10 pm #
@bruce. i hope you can post the link soon! so that when my kit arrives I can definitely use it to the FULLEST!!
@angelina thanks for the link. nice insights.
18 July 2009 at 12:39 am #
@amylee, just found it now. Lolz, here it is:
http://www.kokeytechnology.com/internet-news/smartbro-upgrade-smart-bro-to-upgrade-bandwidth/
18 July 2009 at 2:56 pm #
There’s no good IPS here in the country. All IPS that I’ve encountered have hiccups too and very dissatisfying. Especially the wireless broadbands. But I’m using smart bro.
18 July 2009 at 10:52 pm #
@shamanic. i totallyy agree, there’s none that you can actually say that you can’t ask for more. Still, you should at least use something that can STILL save our money and time. I also go for smart.
19 July 2009 at 1:50 pm #
I’ll be shifting to smart now, PLDT sucks, its very choppy when someones calling.
19 July 2009 at 6:15 pm #
mag smart bro kna, maganda naman yung srvice nila eh..
19 July 2009 at 6:38 pm #
oo nga, maganda yung mga services nila, try mu na po..
20 July 2009 at 12:42 am #
thanks for the link bruce. I actually noticed a slight increase in the bandwidth of my smartbro post paid (here in Mandurriao, Iloilo City). I suspect that they’ve already increased the bandwidth to 512kbps, it’s good news since they haven’t announced an price increase (yet).
Smart Bro signal here is still excellent despite the rainy season. Thumbs up for smartbro!
20 July 2009 at 2:25 pm #
pretty good isights here, thanks for all the reliable links. i love m smartbro prepaid.